Refund Policy

This Refund Policy explains how refunds, cancellations, and credits work for Flint. It is part of our Terms of Service. Your payment is processed by a Merchant of Record ("MoR") engaged by Anycast; the MoR's payment terms apply to the billing relationship in addition to this policy.

Plans and credits

• Subscription plans are billed in advance on a monthly or annual basis (as you choose at checkout).
• Credit packs are billed in advance and apply against usage as disclosed at purchase.
• All fees are stated at checkout and are exclusive of applicable taxes; the MoR will add tax where required.

No refund by default

Because each AI-generated video consumes real-time compute and third-party model charges, fees and credits are generally non-refundable. In particular:

• Credits, once consumed (i.e., once the Service has started processing a generation), are non-refundable regardless of whether you use the Output.
• Subscription fees for the current billing period are non-refundable after use of the Service in that period.
• Partial-month or partial-year refunds are not provided on cancellation.

New-customer satisfaction window

As a one-time courtesy to new customers, we offer a refund in the limited circumstances below:

• The refund request is received within seven (7) days of your first paid subscription or credit purchase.
• You have not consumed more than a small amount of credits (our guideline: no more than 20% of the purchased credits, or the equivalent in subscription usage).
• The request is made in good faith and not in connection with abuse, fraud, chargeback disputes, or an AUP violation.

This window applies only to your first purchase and is at our discretion. Subsequent purchases are non-refundable per the section above.

Service issues

If the Service materially fails to generate requested Output due to a confirmed fault on our side (and not due to your Input Materials, prompt content, third-party model limits, or platform rejection), we will:

• First, re-run the generation at no additional charge; or
• At our discretion, credit your account with the equivalent credits; or
• Where the above are not practicable, refund the affected fee via the MoR that processed the transaction.

AI generation is probabilistic. Output that contains hallucinations, artifacts, or aesthetic mismatches is a limitation of current AI models and is not a "Service Issue" under this section.

Cancellation

• You may cancel an active subscription at any time from your account settings. Cancellation stops future renewals; it does not refund the current billing period.
• Access continues until the end of the paid billing period.
• We may cancel or suspend your account for breach of the Terms or AUP; in that case, fees are non-refundable.

Chargebacks

If you dispute a charge with your card issuer (chargeback) rather than contacting us first, we may (a) pause or terminate your account pending resolution, (b) reverse credits issued, and (c) require payment on account before reinstatement. Please email support@flintads.com before initiating a chargeback; most issues resolve quickly.

Fraud and abuse

Refund requests associated with fraud indicators, policy violations, or abuse of the new-customer window may be declined. Repeat refund requests across accounts may be treated as abuse.

How to request a refund

Email support@flintads.com from the address on your account with (a) your account email, (b) order or invoice ID, (c) reason for the refund request. We aim to respond within five (5) business days. Where we approve a refund, the MoR that processed the original charge will process the refund to your original payment method (typically 5–10 business days).

Changes

We may update this policy from time to time. The policy in effect at the time of your purchase governs that purchase.